Client Service Specialist
OneDigital
full-time
Posted on:
Location Type: Remote
Location: New Jersey • Pennsylvania • United States
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Salary
💰 $25 - $27 per hour
About the role
- Responsible for day-to-day member/employee support for routine benefits questions and claims issues
- Responds to employee requests in a timely and accurate manner via the appropriate means of communication
- Processes eligibility (new hires and terminations); assists with communications, follow-up and distribution of applications to carriers
- Regularly run reports in benefits administration systems for processing eligibility
- Assists with census preparation and billing audits
- Gather SBCs, plan summaries, renewal, bills, and other materials as needed and manage folders in multiple locations
- Follow up with the carrier to obtain status updates and provide updates to involved parties accordingly
- Thorough documentation of all calls/emails, work effort and related problem resolution in D365
- Ensure the protection and security of a consumer’s personal, confidential, and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA)
- Contributes to overall team goals and objectives through team participation and the sharing of individual skills and strengths
- Other duties as requested or assigned
Requirements
- 1–2 years’ applicable job experience, preferred
- Proficient in Microsoft suite including Microsoft Word, Excel and Outlook
- Prior experience in broker agency or benefit administration firm, preferred
- Familiarity with insurance carrier websites, preferred
- Proven track record in customer service, preferred
- Bachelor’s Degree, preferred
- Familiarity with database applications, a plus
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationeligibility processingreport generationcensus preparationbilling auditsdocumentationdatabase applications
Soft Skills
customer servicecommunicationteam participationproblem resolution
Certifications
Bachelor’s DegreeHIPAA compliance