Systems Support Specialist
OneDigital
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 - $65,000 per year
About the role
- Resolve Applied Epic support tickets, providing technical expertise and timely solutions
- Maintain the highest level of service, professionalism, and accuracy in all support activities
- Build and maintain collaborative relationships across all levels of the organization
- Process suspense items in Applied Epic, ensuring timely and accurate handling of transactions and resolving related issues
- Assist with integration support, system configuration, and download/interface management for migrations, including advanced scheduling of recurring and non-recurring meetings to meet the project deadlines
- Coordinate meeting agendas, update presentations and other meeting deliverables
- Participate and support in meetings, keeping on time and on topic, taking detailed notes and actions; following up with meeting highlights and agreed actions items
- Assist with data review and cleanup during the migration process to Applied Epic and ancillary systems for newly acquired agencies
- Support data validation, discrepancy reporting and resolution – before, during, and after the Applied Epic migration
- Manage user lifecycle tasks, including onboarding, termination, account reassignments, and access provisioning for all P&C systems
- Maintain security groups and user access, updating as needed
- Support cross-functional collaboration with Operations, Technology, Finance, Licensing, and Learning & Development teams, as well as local team members and external stakeholders
- Support training initiatives for agency staff and new users, reinforcing best practices and system usage
- Help document and update standard operating procedures for migration, integration, and operational processes
- Participate in regular reviews of migration, integration, and operational processes to identify inefficiencies and propose improvements
- Assist with data cleanup projects
Requirements
- 1-2 years experience in Applied Epic, CSR24, Indio, and Applied Epic Quotes for PL strongly preferred
- Related Agency Management System knowledge preferred
- Undergraduate degree preferred; or 1-2 years of relevant P&C experience required
- Active P&C license in home state preferred
- Strong attention to detail and commitment to data accuracy
- Excellent verbal and written communication skills
- Proven ability to create and maintain detailed processes, procedures, and Project Plans
- Demonstrated ability to work independently and collaboratively across teams
- Strong organizational, analytical and problem-solving skills
- Steady, disciplined work pace
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Applied EpicCSR24Indiodata validationdata cleanupsystem configurationintegration supportuser lifecycle managementdiscrepancy reportingproject planning
Soft Skills
attention to detailcommunication skillsorganizational skillsanalytical skillsproblem-solving skillscollaborative workindependent workprofessionalismtime managementcommitment to accuracy
Certifications
P&C license