OneDigital

Employee Benefits Operations Lead

OneDigital

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Senior

About the role

  • The Employee Benefits Operations Lead serves as a strategic partner to the National Practice Leader, playing a pivotal role in driving a high-performance, growth-oriented Employee Benefits practice.
  • The role is responsible for supporting and optimizing day-to-day operations, collaborating with Marketing, engaging with carriers and partners, and coordinating events and programs that advance key strategic initiatives.
  • By maximizing field support, identifying efficiencies across markets, and implementing innovative solutions, this role ensures seamless execution of business processes and continuous improvement in service delivery.
  • The Lead works cross-functionally to coordinate efforts among teams, enhance client retention, and enable cross-sale opportunities, ultimately benefiting both organizations and their employees and fostering a collaborative, results-driven environment.

Requirements

  • Strong organizational and project management skills; able to manage multiple priorities and deadlines in a fast‑paced, matrixed environment.
  • Demonstrated adaptability and learning agility to respond quickly to shifting needs, evolving products, and changing business goals.
  • Advanced proficiency in Microsoft Office (Excel, PowerPoint); Power BI experience preferred.
  • Excellent written and verbal communication skills, including preparation of executive‑ready materials and effective cross‑functional collaboration.
  • Proven ability to build relationships and collaborate with Sales, Client Management, Marketing, Product/Technology, L&D, and Carrier/Vendor partners.
  • High attention to detail, strong time management, and consistent follow‑through.
  • Comfort working with performance metrics, reports, and analytics to inform recommendations and decisions.
  • Ability to handle sensitive information with discretion and professionalism.
  • Bachelor’s degree preferred; professional certifications a plus.
  • 5+ years’ experience in employee benefits, insurance brokerage/consulting, or a related field involving operational support, analytics, or program coordination.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementMicrosoft OfficeExcelPowerPointPower BIanalyticsperformance metricsoperational supportprogram coordination
Soft Skills
organizational skillsadaptabilitylearning agilitycommunication skillsrelationship buildingcollaborationattention to detailtime managementdiscretionprofessionalism
Certifications
Bachelor’s degreeprofessional certifications