Benefits Specialist
OneDigital
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Illinois • United States
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About the role
- Assist with specifications, development, testing and implementation of new plan designs for renewal or clients adding on new plans
- Support the benefits team as needed and daily support of client account managers, payroll and sales as needed
- Maintain data integrity and system functionality of all benefits information
- Responsible for performing benefits analysis, validations, and audits to ensure quality control and adherence to established procedures
- Resolve client inquiries, provide relevant information as requested internally and externally
- Document customer interactions in the CRM system
Requirements
- Bachelor’s degree or 2 years benefits service experience
- Technical skills are mandatory and proficiency in Outlook, Microsoft Office Suite, Typing
- Strong written and verbal communication skills with a talent for precise articulation of customer issues
- Previous payroll experience is a plus
- Knowledge of Prism HR platform is a plus, along with building benefit forms, workflows and validating enrollment processes strongly preferred
- Experience with any HRIS incorporating benefits administration will substitute for direct Prism experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits analysisdata integritysystem functionalityauditsbenefits administrationbuilding benefit formsvalidating enrollment processestyping
Soft Skills
strong written communicationstrong verbal communicationcustomer serviceproblem resolution
Certifications
Bachelor’s degree