Benefits Specialist
OneDigital
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Illinois • United States
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About the role
- Assist with specifications, development, testing and implementation of new plan designs for renewal or clients adding on new plans
- Support the benefits team as needed and daily support of client account managers, payroll and sales as needed
- Maintain data integrity and system functionality of all benefits information
- Responsible for performing benefits analysis, validations, and audits to ensure quality control and adherence to established procedures
- Resolve client inquiries, provide relevant information as requested internally and externally
- Document customer interactions in the CRM system
Requirements
- Bachelor’s degree or 2 years benefits service experience
- Technical skills are mandatory and proficiency in Outlook, Microsoft Office Suite, Typing
- Strong written and verbal communication skills with a talent for precise articulation of customer issues
- Previous payroll experience is a plus
- Knowledge of Prism HR platform is a plus, along with building benefit forms, workflows and validating enrollment processes strongly preferred
- Experience with any HRIS incorporating benefits administration will substitute for direct Prism experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits analysisdata integritysystem functionalityauditsbenefits administrationbuilding benefit formsvalidating enrollment processestyping
Soft skills
strong written communicationstrong verbal communicationcustomer serviceproblem resolution
Certifications
Bachelor’s degree