IT Support Specialist

Onebrief

IT Support Specialist providing technical assistance and support for IT operations at Onebrief. Managing hardware, software, and user issues for a global team.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Own onboarding and offboarding operations: Coordinate employee onboarding and offboarding activities, including account provisioning, access management, hardware deployment, recovery, and documentation updates.
Manage the hardware lifecycle: Track, maintain, deploy, recover, and replace company hardware while ensuring asset records remain accurate and up to date.
Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escalate complex issues to senior IT staff when appropriate.
Documentation ownership: Create, maintain, and improve IT how-to guides, knowledge base articles, standard operating procedures, and internal support documentation.
Application access and activity audits: Assist with periodic reviews of user access, application activity, and access recertification efforts to support security and compliance requirements.
Legal hold process support: Act as a point of contact for legal hold processes, coordinating with stakeholders to ensure devices, accounts, and data are preserved according to company procedures.
Expense and procurement administration: Process and reconcile IT-related receipts and purchases through Brex while maintaining appropriate records and documentation.
Support Jira administration: Assist with Jira configuration changes, user requests, workflow updates, and ongoing platform maintenance.
IT communications: Draft and distribute end-user communications regarding IT changes, outages, maintenance activities, new tools, and process updates.

Requirements

What you’ll need

1+ years of experience in an IT support, help desk, IT operations, or systems administration role.
Strong troubleshooting skills across hardware, operating systems, SaaS applications, user accounts, and common workplace technology.
Strong written and verbal communication skills with the ability to create clear documentation and communicate technical concepts to non-technical users.
Strong organizational skills with the ability to manage multiple priorities and follow established processes.
Ability to work standard Eastern Time (EST/ET) business hours and collaborate effectively with a distributed team.
U.S. Citizenship.
Ability to travel up to 10% of the time.

Benefits

Comp & perks

Remote work, flex time, and unlimited PTO
Health, dental, vision, and life insurance
401k
Parental leave
Company summit trips, at least once a year
$1,000/year budget for home office improvements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporttroubleshootinghardware managementaccount provisioningaccess managementdocumentation creationapplication auditsexpense administrationJira administrationSaaS applications

Soft Skills

written communicationverbal communicationorganizational skillsmulti-taskingcollaboration