Onebrief

Partner Engagement Manager – Global Delivery Team

Onebrief

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $150,000 - $180,000 per year

About the role

  • You will report to our Director of Operations for Global Delivery. Your single most common task is to implement Onebrief at a new customer.
  • Provide face-to-face and remote customer support, driving high-value, repeatable usage.
  • Use your observations of our users to recommend product improvements
  • Develop an understanding of customer social dynamics in order to support renewals and future sales.
  • Coordinate between customers and our engineering team when responding to product incidents or issues.
  • Assist with our exercise program. We routinely provide exercises, which customers use both to assess our product (before a sale) and learn it (after a sale).

Requirements

  • Proven experience leading operational planning within a military context, preferably at multi-star headquarters.
  • Demonstrated experience managing change. You know how to turn skeptics into advocates, helping organizations embrace new ways of planning and collaborating.
  • Experience with software implementation, digital transformation, and driving adoption processes across classified and unclassified networks.
  • Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
  • Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
Benefits
  • Equity: Share in the company's success.
  • Flexible Work Environment: Remote-first organization* with flexible work hours and unlimited PTO.
  • Comprehensive Health Coverage: Health, dental, vision, and life insurance.
  • Retirement Plan: 401(k) plan with company match to secure your future.
  • Parental Leave: 8 weeks at 100% regardless of state.
  • Company Retreats: Annual company summit trips.
  • Home Office Budget: $1,000 per year for home office improvements.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationdigital transformationcustomer supportincident responsemilitary planning exercisesprotocols for software deploymentchange managementoperational planning
Soft Skills
leadershipcommunicationproblem-solvingcollaborationcustomer advocacyadaptability