Customer Success Manager
Onebrief
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $125,000 - $150,000 per year
About the role
- Lead customer demos, classes, and onsite events
- Explain technical concepts clearly to non-technical audiences
- Own customer-facing agendas, communications, events, surveys, and post-event follow-up
- Engage constructively with officers, colonels, and generals to answer questions and build trust
- Coordinate with other teammates to ensure technical support is delivered and timelines are met
- Document customer needs, requests, risks, and opportunities, then route them appropriately
- Maintain awareness of common customer issues and help prioritize them across docs, forums, and internal teams
- Lead or support training sessions, workshops, and instructional blocks as adoption scales
- Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
- Travel up to 50% of the time to work directly in person with customers and users.
Requirements
- 3+ years of professional experience in a customer-facing role in a technical setting
- Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environment
- Direct experience working with customers face-to-face in real-world environments, understanding their needs then providing feedback directly to product and engineering teams
- Ability to work in self-directed and effective in fast-moving, ambiguous environments
- Prior military experience
- Strong communication skills
- Current Active Secret or Top Secret security clearance
- Willingness and ability to travel up to 50% onsite to visit customers.
Benefits
- Equity: Share in the company's success.
- Flexible Work Environment: Remote-first organization* with flexible work hours and unlimited PTO.
- Comprehensive Health Coverage: Health, dental, vision, and life insurance.
- Retirement Plan: 401(k) plan with company match to secure your future.
- Parental Leave: 8 weeks at 100% regardless of state.
- Company Retreats: Annual company summit trips.
- Home Office Budget: $1,000 per year for home office improvements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillscustomer engagementtechnical explanationstakeholder engagementproblem-solvingself-directed workadaptabilitytrust-buildingtraining facilitationevent coordination
Certifications
Active Secret security clearanceTop Secret security clearance