Onebrief

Product Operations Manager

Onebrief

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $185,000 per year

About the role

  • Own feedback collection and tooling: Synthesize voice of customer across strategic and tactical channels, routing clear insights to the correct owners. Build and maintain systems for customer feedback, product analytics, and insights generation.
  • Synthesize and provide customer insights: Surface patterns and opportunities from qualitative and quantitative data to inform product decisions
  • Establish rigorous process to understand product use: Build reliable metrics, dashboards, and reporting systems, with explicit hypotheses to measure product success and impact
  • Own the planning system and processes: Facilitate quarterly planning, roadmap alignment, and cross-team dependencies
  • Establish and maintain product operating rhythms (Linear hygiene, ticket tracking, milestone planning)
  • Streamline key decision points for product teams and impacted partners so decisions are timely and well‑informed
  • Partner with Product Marketing and GTM leadership to own product launch coordination and execution across the organization
  • Run Early Access and beta programs that validate hypotheses and improve product quality
  • Maintain launch processes that let us ship with confidence and monitor impact in production
  • Make clear to all of Onebrief what Product is working on, why it matters, and how it's going
  • Be the “PM of PMs” who reinforces consistent, pragmatic practices so teams hit milestones and maintain quality bars.
  • Maintain feedback databases, coordinate interviews, and ensure signals convert into decisions and backlog changes.
  • Build durable pipelines for customer and application data, both qualitative and quantitative; curate and deliver intelligence to inform prioritization and design.

Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years in product operations, product management, or program management in B2B/SaaS
  • Secret clearance or higher; military, government, or national security experience preferred
  • Track record building 0→1 processes and scaling them thoughtfully
  • Experience embedded with product teams as an extension of product leadership
  • Analytical strength translating qualitative and quantitative data into clear recommendations
  • Experience with launch coordination, EAPs/betas, and customer feedback loops
  • AI literacy and enthusiasm for leveraging modern tools to automate and improve product operations
  • A bridge builder who connects strategy to execution and creates alignment across teams; comfortable creating structure amid ambiguity
Benefits
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product operationsproduct managementprogram managementdata analysismetrics developmentdashboard creationreporting systemsprocess buildingcustomer feedback analysislaunch coordination
Soft Skills
communicationcollaborationstrategic thinkingproblem-solvingadaptabilityleadershiporganizational skillsanalytical thinkingrelationship buildingdecision-making
Certifications
Bachelor's degreeSecret clearance