Customer Service Manager

OneApp

Manager for customer service team at OneApp, increasing rental housing access. Leading support efforts and developing service excellence in a compassionate environment.

Posted 4/29/2026full-timeRemote • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Hire, coach, and develop a high-performing Customer Service team.
Ensure efficient, high-quality support across all channels.
Manage team capacity and workflows to meet demand.
Partner across CX, and with Product, Engineering and RevOps teams to resolve issues and improve the experience.

Requirements

What you’ll need

6-8+ years of customer service or CX experience, preferably in tech/SaaS environments.
4-5+ years of people management experience leading support or service teams
Proven track record of establishing and improving CSAT, SLA adherence, and operational efficiency
Strong experience with call center tools, CRM systems (e.g., HubSpot), and ticketing platforms
Exceptional communication skills with a calm, empathetic, and solutions-oriented approach
Strong analytical and problem-solving skills; comfortable using data to drive decisions
Ability to thrive in a fast-paced, high-growth environment
Spanish language proficiency is a plus, but not required
Alignment with OA core values:
Tenacious
Hungry
Compassionate
Humbly Confident

Benefits

Comp & perks

This is a full-time position
Salary: $75,000-$90,000 Total Compensation
Medical, Dental and Vision Benefits
401K Plan
Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceCX experiencepeople managementCSATSLA adherenceoperational efficiencyanalytical skillsproblem-solving skillsdata-driven decision makingSpanish language proficiency

Soft Skills

communication skillsempatheticsolutions-orientedtenacioushungrycompassionatehumbly confident