Customer Service Representative

One80 Intermediaries

Customer Service Representative handling insurance policy, claims, and billing inquiries for One80 Intermediaries. Resolving customer issues across phone, chat, and email while supporting retention and satisfaction.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, with a strong focus on policy interpretation, claims inquiries, and customer retention. Proficient in navigating multiple systems while maintaining accuracy and delivering exceptional communication.

Highest-signal resume keywords

Customer Service ExperiencePolicy InterpretationMicrosoft Office Suite ProficiencyAttention to DetailVerbal And Written Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy InterpretationClaims Inquiry ResolutionCustomer Retention StrategiesTyping 40–50 Words Per MinutePerformance Metrics Analysis

Soft Skills

Strong Organizational SkillsAdaptability In Fast-Paced EnvironmentsReceptiveness To Coaching And Feedback

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Industry Keywords

Insurance Policy TermsCustomer InquiriesAccount CancellationsCoverage Changes

About the role

Key responsibilities & impact

Respond to incoming customer inquiries via phone, chat, and email
Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters
Review and interpret insurance policy terms to determine coverage eligibility
Explain policy details and confirm customer understanding
Handle coverage changes, account cancellations, and customer concerns
Identify customer needs and provide solutions supporting retention and satisfaction
Investigate and resolve issues by gathering information and using available resources

Requirements

What you’ll need

High school diploma or equivalent required
Associate degree or higher preferred
Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics
Strong attention to detail and ability to follow complex procedures accurately
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Ability to navigate multiple systems and resources simultaneously while maintaining accuracy
Excellent verbal and written communication skills
Professional phone and email etiquette
Ability to adapt quickly in a fast-paced, changing environment
Receptive to coaching and feedback with commitment to continuous improvement
Strong organizational skills
Ability to type 40–50 words per minute

Benefits

Comp & perks

Equal employment opportunity workplace
Collaborative environment
Commitment to local communities
Culture built on integrity, superior capabilities and grit
Team-oriented culture emphasizing teamwork, trust and courage