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One80 Intermediaries

Customer Service Representative

One80 Intermediaries

Remote New York customer service representative answering insurance questions and resolving coverage, claims, cost, and billing issues. Maintaining client records and processing policy transactions for One80 Intermediaries, a global insurance distribution platform.

Posted 8/11/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving inquiries and issues for clients in the insurance or healthcare sectors. Proficient in maintaining accurate records and processing transactions while utilizing various software tools.

Highest-signal resume keywords
Customer ServiceCall Center ExperienceInsurance Industry KnowledgeMS Office ProficiencyBilingual Communication

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceClaims ProcessingPolicy TransactionsRecord MaintenanceData Entry
Soft Skills
Problem SolvingCommunicationAttention to Detail
Tools & Technologies
MS WordMS OutlookMS ExcelAdministration System
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)
Industry Keywords
InsuranceHealthcareBusiness RetentionCustomer RecordsClient Requests

About the role

Key responsibilities & impact
  • Answer questions and resolve problems initiated by insureds and carriers via telephone, mail, and e-mail
  • Research or refer coverage, claims, cost, and billing questions to resolve them
  • Contribute to business retention efforts
  • Provide excellent customer service via phone to clients
  • Maintain accurate customer service history notes regarding client calls and changes to benefits and policies
  • Assist with processing client requests received via mail, fax, and email
  • Update and maintain customer records in the administration system
  • Process and analyze new business and policy transactions
  • Correct company records to adjust errors
  • Mail specified forms and route completed forms for processing

Requirements

What you’ll need
  • High School diploma or General Education degree (GED)
  • 1-2 years of relevant customer service and/or call center experience
  • Previous experience in the insurance, healthcare, or similar industry is highly desired
  • Proficient PC user skills with MS Word, Outlook, Excel, and other computer software programs
  • Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required

Benefits

Comp & perks
  • Equal opportunity workplace
  • Collaborative environment
  • Commitment to local communities
  • Culture built on integrity, superior capabilities and grit