Customer Service Representative

One80 Intermediaries

Customer Service Representative providing exceptional service to insureds and carriers via inbound and outbound channels. Addressing queries related to coverage, claims, and account information in a timely manner.

Posted 5/15/2026full-timeRemote • Alabama, Illinois, Iowa, New York • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner.
Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates.
Maintain accurate and complete customer service notes and documentation in the CRM system.
Process client requests, policy changes, and updates received via phone, mail, or email.
Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.
Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA.
Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction.
Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems.
Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment.
Support departmental initiatives, quality reviews, and process enhancements.
Uphold a positive and professional demeanor that reflects the organization’s customer-centric culture.

Requirements

What you’ll need

High School diploma or equivalent required; Associate degree preferred.
1 to 2 years of customer service or call center experience required.
Insurance, healthcare, or financial services industry experience preferred.
Life & Health license (IL) preferred or ability to obtain.
Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required.

Benefits

Comp & perks

Equal employment opportunity
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experienceCRM systempolicy changesprocess improvementSLAquality assurancecustomer satisfactionbilingual communicationdocumentation

Soft Skills

professionalismcourtesytimelinesscollaborationcommunicationsupportivenessproblem-solvingadaptabilityattention to detailcustomer-centric approach

Certifications

High School diplomaAssociate degreeLife & Health license (IL)