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Customer Care Specialist
One80 IntermediariesCustomer Care Specialist in a remote role assisting members in Illinois with premium payments and insurance inquiries. Requires 2+ years in customer service/sales, offering flexibility and a supportive team environment.
About the role
Key responsibilities & impact- Keep existing bill count and policy premium on the books by notifying members that their premium is due.
- Assist members with making payments, setting up recurring payments, or getting to the sales department if they are interested in a new policy or a new level term product.
- Mailing out reminder and lapse letters timely from the system.
- Consistently meet expectation of at least 50 outbound calls per day.
- Review retention reports daily to see where numbers are and where focus needs to be.
- Work through assigned tasks of unpaid accounts.
- Assist on payment line to ensure these calls are taken timely for members that are ready to pay.
- Work all credit card expiring tasks as well as EFT failed accounts.
- Acquire and maintain knowledge of Affinity life and health plans offered.
- Self-motivated to meet goals and keep bill count and premium on the books.
Requirements
What you’ll need- Minimum of a high school diploma or general education degree (GED).
- 2+ years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
- Proficient PC skills and ability to learn new software programs.
- Illinois Property and Casualty (P&C) insurance license or the ability to become licensed within 90 days of hire.
Benefits
Comp & perks- >> Benefits not specifically listed in the job opening text.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalespayment processingreport analysisoutbound callingaccount managementinsurance knowledgerecurring paymentsEFT processingpolicy retention
Soft Skills
self-motivatedgoal-orientedcommunicationorganizationaltime management
Certifications
Illinois Property and Casualty (P&C) insurance license