Customer Service Product Specialist

One80 Intermediaries

Customer Service Product Specialist providing high-touch assistance and collaboration for members' needs. Responsible for managing escalated issues while enhancing operational efficiency and member experience.

Posted 4/16/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary internal point of contact for the assigned association.
Act as a trusted resource for association members seeking assistance.
Own and resolve complex account issues and escalations.
Deliver high‑touch, white‑glove service experiences.
Proactively collaborate with internal teams for case resolution.
Identify trends, recurring issues, and process gaps through feedback.
Support frontline service teams with sensitive cases.

Requirements

What you’ll need

Bachelor’s degree or comparable professional experience.
Experience in customer service, insurance, financial services, or a related field.
Demonstrated ability to deliver white‑glove service and build trust through empathy.
Strong research, analytical, problem‑solving, and time‑management skills.
Excellent written and verbal communication skills.
High attention to detail and ability to manage multiple matters.
Comfort handling sensitive situations with discretion and professionalism.
Proficiency with CRM tools and internal systems.
Ability to work independently while collaborating effectively.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingtime managementresearchanalytical skillsattention to detail

Soft Skills

empathytrust buildingcommunicationcollaborationdiscretionprofessionalism

Certifications

Bachelor’s degree