Customer Service Product Specialist
One80 Intermediaries
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $22 per hour
About the role
- Serve as the primary internal point of contact for the assigned association.
- Act as a trusted resource for association members seeking assistance.
- Own and resolve complex account issues and escalations.
- Deliver high‑touch, white‑glove service experiences.
- Proactively collaborate with internal teams for case resolution.
- Identify trends, recurring issues, and process gaps through feedback.
- Support frontline service teams with sensitive cases.
Requirements
- Bachelor’s degree or comparable professional experience.
- Experience in customer service, insurance, financial services, or a related field.
- Demonstrated ability to deliver white‑glove service and build trust through empathy.
- Strong research, analytical, problem‑solving, and time‑management skills.
- Excellent written and verbal communication skills.
- High attention to detail and ability to manage multiple matters.
- Comfort handling sensitive situations with discretion and professionalism.
- Proficiency with CRM tools and internal systems.
- Ability to work independently while collaborating effectively.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingtime managementresearchanalytical skillsattention to detail
Soft Skills
empathytrust buildingcommunicationcollaborationdiscretionprofessionalism
Certifications
Bachelor’s degree