Customer Service Representative I, Bilingual French
One80 Intermediaries
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Junior
About the role
- Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account.
- Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.
- Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.
- Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
- Provide assistance to other departments when workload dictates.
- Consistently achieve departmental standards of productivity and accuracy.
- Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.
Requirements
- High school diploma or equivalent required
- Must have at least six months of customer service-related experience
- Must be fluent in English and French (speaking, spelling, and grammar)
Benefits
- medical
- dental
- vision
- disability
- life insurance
- retirement savings
- paid time off
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem resolutioncommunicationtimely responseaccuracyconfidentialityproductivity
Certifications
high school diploma or equivalent