ONE2ONE Inc

IT Support

• Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments.
• Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime.
• Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence.
• Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe.

IT Support Specialist – MSP

Technical Project Manager

• Lead multiple client IT projects from planning through close-out, balancing up to 40 concurrent initiatives across Entry, Onboarding, and Advanced project tiers.
• Manage and coordinate project timelines, budgets, and communication among clients, vendors, and internal teams to keep initiatives on schedule and moving forward.
• Serve as the primary point of contact for assigned projects, ensuring clarity, accountability, and 5-Star client experiences.
• Maintain project documentation, task assignments, and budget-to-actual tracking, proactively managing timelines and risks to keep delivery on track.
• Contribute to department goals around revenue, utilization, budget accuracy, and client satisfaction.

IT Project Coordinator

Chief Technology Officer

• Develop long-term **IT strategies and roadmaps** aligned with client business goals
• Conduct **Quarterly Business Reviews (QBRs)** and ongoing VCIO sessions
• Build and manage **IT budgets**, lifecycle plans, and technology forecasts
• Identify and mitigate **security, compliance, and operational risks**
• Partner with account managers, engineers, and support teams to deliver on strategy
• Recommend **upgrades, migrations, and standardizations** to reduce risk and improve efficiency
• Deliver impactful **sales presentations and consultative recommendations**
• Support strategic sales and marketing campaigns; contribute to new business wins
• Represent ONE 2 ONE at community events, vendor trainings, and industry conferences

Virtual Chief Information Officer – vCIO

Sales Development Rep

• Prospect and qualify potential clients that would benefit from MSP services.
• Initiate conversations via phone, email, and text to uncover IT challenges.
• Set appointments and coordinate handoffs to the sales team.
• Collaborate with sales and marketing to refine messaging and strategies.
• Meet or exceed weekly and monthly lead-generation and appointment-setting targets.

Sales Development Representative – MSP

Engineer

• ONE 2 ONE is a growing MSP focused on educating, empowering, and serving customers with a 5-Star IT experience.
• Lead onboarding of new clients and design M365 and server solutions.
• Drive technical projects including migrations, integrations, and business continuity planning.
• Lead server and business continuity projects from design to implementation.
• Partner with sales as a technical expert to scope client solutions.
• Define and maintain technical standards for servers and continuity systems.
• Assess, plan, and design Office 365/M365 and related core technologies.
• Recommend and execute system upgrades and repairs across client environments.
• Mentor and train technicians to elevate the technical team.

IT Support Specialist – MSP

IT Project Coordinator

Virtual Chief Information Officer – vCIO

Sales Development Representative – MSP

Professional Services Engineer