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ONE

Product Support Engineer

ONE

. Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support .

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $60,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies
AWSJavaScriptNode.jsShell ScriptingSQLTypeScript

About the role

Key responsibilities & impact
  • Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
  • Investigate and resolve complex production issues that affects user experience
  • Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
  • Commit fixes to our backend systems
  • Act as an engineering consultant for our Operations team to automate manual processes

Requirements

What you’ll need
  • At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal
  • Experience with SQL and REST APIs
  • Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
  • Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred

Benefits

Comp & perks
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Node.jsTypescriptSQLREST APIsshell scriptingbashzsh
Soft Skills
written communicationcollaboration