Social Producer / Community Manager

ONE

. Own the day-to-day community engagement and shape how we show up to customers across social platforms .

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Own the day-to-day community engagement and shape how we show up to customers across social platforms
Manage and respond to comments, DMs, and social interactions with speed, clarity, and a human voice that reflects our brand
Triage and escalate customer issues to Support and Product teams, ensuring timely follow-up and closing the loop with users
Proactively engage with our community to spark conversation, highlight real user stories, and build advocacy
Monitor sentiment across channels, identifying trends, risks, and opportunities, and sharing insights with cross-functional partners
Partner with Marketing and Product teams to ensure consistent messaging and a seamless customer experience

Requirements

What you’ll need

5+ years of experience in social media, community management, or customer engagement within a consumer tech or fintech environment
Strong written communication skills with the ability to adapt tone and voice across audiences and situations
Experience managing high-volume inbound interactions and navigating sensitive or escalated customer conversations
Ability to synthesize qualitative feedback into actionable insights for product and marketing teams
Familiarity with social media management and listening tools
Drive and proactivity – everyone here is a builder and executor

Benefits

Comp & perks

Competitive base salary, stock options, and health benefits from Day 1
401(k) plan with company match
Remote-friendly (US), flexible time off (FTO), and opportunities for growth
A high-growth, mission-driven, inclusive culture where your work has real impact

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

written communicationadaptabilityproactivitycustomer engagementcommunity managementproblem-solvingsynthesis of feedbackrelationship buildingadvocacysentiment analysis