Senior Operations Support – Process Engineering, Initiatives
ONE
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Creating and updating process maps aligned to business requirements, compliance obligations, and process engineering best practices
- Leading Operations initiatives through project planning (building and getting alignment on project plans), stakeholder engagement, tracking and pushing to meet deadlines, and reporting on project status updates
- Ensuring accuracy, consistency, and adherence to standards in work product, while understanding implications of changes to other teams
- Tracking, following up on, and escalating blockers inhibiting work and ability to meet due dates
- Leading regular project checkpoint meetings and driving work forward to meet deadlines
- Maintaining the Process Inventory and process-related documentation
- Managing process improvements throughout the project lifecycle.
Requirements
- 10+ years experience with process improvement, process engineering, or operational design
- 10+ years experience managing multiple simultaneous initiatives with a large group of cross-functional stakeholders across different levels
- Strong ability to think holistically, understanding upstream and downstream impacts
- Strong attention to detail, critical thinking skills, and the ability to work independently and as part of a team
- Relentless customer focus and drive to ensure the results provided support the business effectively
- Relationship management skills to understand and support the business
- Familiarity with operational processes in a fast-paced environment
- Financial services experience
- Self-motivation, strong ownership, and a drive for high-quality output
- Comfort navigating ambiguity and adapting to changes in direction
- Organized and disciplined with documentation
- Bachelor’s degree
Benefits
- Competitive salary, stock options, and benefits from Day 1
- Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs
- Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)
- Monthly transport and work-from-home allowances
- A high-growth, mission-driven, inclusive culture where your work has real impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementprocess engineeringoperational designproject planningstakeholder engagementproject managementprocess mappingprocess documentationprocess inventory managementproject lifecycle management
Soft skills
critical thinkingattention to detailrelationship managementself-motivationownershipcustomer focusorganizational skillsadaptabilityteam collaborationindependent work
Certifications
Bachelor’s degree