Senior Dispute Operations
ONE
full-time
Posted on:
Location Type: Hybrid
Location: Delhi • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Delivering disputes operational strategy and optimizing case management systems.
- Automating regulatory and strategy requirements in the platform to reduce risk and improve compliance and efficiency.
- Performing root cause analysis and creating quick workarounds while driving permanent solutions.
- Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency.
- Defining, documenting, and communicating objectives, requirements and constraints for initiatives.
- Being a subject matter expert who can review and resolve escalations that require advanced investigations.
- Additional duties as assigned by leadership.
Requirements
- At least 10 years of disputes experience.
- Working knowledge of industry best practices (fraud & disputes lifecycle), network rules (Mastercard) and regulatory requirements (Regulation E).
- An act-like-an-owner mentality. We have a bias toward taking action.
- A high level of integrity and ability to manage sensitive information.
- Self-motivated, analytical thinker with exceptional attention to detail.
Benefits
- Competitive salary, stock options, and benefits from Day 1
- Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs
- Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)
- Monthly transport and work-from-home allowances
- A high-growth, mission-driven, inclusive culture where your work has real impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case management systemsroot cause analysisregulatory requirementscompliancebusiness case developmentprocess optimizationrisk managementdisputes operational strategyautomation
Soft skills
analytical thinkingattention to detailintegrityself-motivationcommunicationproblem-solvingleadershipinitiativeescalation management