Senior FCR Specialist, Customer Service
Staples Promotional Products
Job Level
JuniorMid-Level
About the role
- Build lasting relationships with small business owners through fielding inbound calls, outbound follow-ups, text, and emails
- Serve as inside sales professional handling inbound, qualified, and interested leads
- Work with company-branded marketing to drive inbound lead generation and conversions
- Follow up on leads via phone, text, and email to qualify and advance sales opportunities
Requirements
- Minimum of 2+ years of experience in the sales area
- Advanced English
- Call Center Experience
- Experience managing and coaching teams
- Client Relationship Management and Inside Sales experience
- Experience in identifying business prospects with new/existing clients.
- Have a consultative sales approach and strong analytical and problem-solving skills.
- Ability to handle multiple priorities and outstanding management of confidential information;
- Good written and verbal communications skills; driven and motivated
