Key Account Manager

One New Zealand

Key Account Manager growing enterprise revenue for One NZ, a New Zealand telecommunications provider. Building strategic customer partnerships, selling mobile, fixed and ICT solutions, and driving account growth.

Posted 8/18/2026full-time🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management, focusing on revenue growth through upselling and cross-selling opportunities. Proficient in stakeholder management, communication, and utilizing CRM systems to enhance customer engagement and loyalty.

Highest-signal resume keywords

Strategic Account ManagementStakeholder ManagementSolution-Selling ExperienceCRM Systems ProficiencyCommercial Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue Growth StrategiesUpsellingCross-SellingPlanningReportingCustomer Engagement

Soft Skills

Communication SkillsNegotiation SkillsRelationship-BuildingSelf-MotivationAttention to Detail

Tools & Technologies

CRM Systems

Industry Keywords

Mobile ProductsFixed ProductsICT ProductsCustomer LoyaltyNPS Scores

About the role

Key responsibilities & impact

Develop and lead strategic account plans to grow revenue within a defined portfolio
Identify upsell and cross-sell opportunities by mapping customer decision-makers, contacts, strategic objectives and execution strategy
Understand customer strategic objectives and help accelerate innovation through technology solutions
Manage key and strategic stakeholder relationships to achieve high NPS scores and improve conversion and close rates
Prospect, develop and close opportunities across core mobile, fixed and ICT products
Manage customers to promote growth and loyalty
Collaborate and self-organise with team members to meet shared goals
Present reporting against targets and sales pipeline demonstrating customer growth and loyalty

Requirements

What you’ll need

Strong stakeholder management skills and ability to build trusted relationships and influence outcomes
Excellent communication, negotiation and relationship-building skills, with confidence engaging at all levels
Proven account management experience with a track record of strong commercial results
Commercial mindset and ability to understand customer needs and identify growth opportunities
Strong solution-selling experience across multiple markets and channels
High attention to detail with strong planning and reporting skills
Self-motivated and highly productive, with initiative to work independently
Experience using CRM systems to manage activity, pipeline and customer engagement

Benefits

Comp & perks

Flexible work from home arrangements
Flexible hours to accommodate work and whānau commitments
Fully subsidised Southern Cross health insurance for you and your family
Lifestyle leave with the option to purchase an extra week or two of annual leave
Discounts on One New Zealand products, services and more
Diversity and inclusion support through Rainbow Tick certification
AI School and access to world-class learning platforms
Career pathways and professional development opportunities