One Medical

Risk

• Lead the strategic development and execution of the One Medical @ Home program, driving long-term planning and roadmap development for high-risk care field operations while championing organizational change management initiatives across virtual care teams and in-market providers, ensuring alignment with enterprise objectives and market expansion goals through cross-functional transformation projects
• Architect and optimize enterprise-wide care delivery processes, implementing scalable enrollment frameworks and patient management systems that integrate sophisticated risk stratification, outreach strategies, and multidisciplinary care team coordination to exceed operational metrics while driving program growth and patient engagement at scale
• Build and lead a high-performing team by implementing C-I-CARE, Active Daily Management, and Lean principles, while developing talent through mentorship, career progression planning, and strategic recruitment initiatives to support rapid scaling and foster a culture of continuous improvement
• Drive data-driven decision making by establishing and monitoring key performance indicators across multiple systems, leveraging advanced analytics and dashboards to optimize program performance, ensure strategic goal achievement, and present actionable insights to senior leadership and cross-functional stakeholders
• Forge and nurture strategic partnerships across internal teams, third-party vendors, and industry stakeholders, driving enterprise-wide collaboration, workflow optimization, and technological innovation while serving as a subject matter expert to exceed operational targets and enhance care delivery processes
• Lead market expansion strategies and new market launches through regular travel to in-market locations, providing strategic oversight and operational excellence coaching to ensure successful market development and implementation

Senior Manager, High Risk Care Field Operations