Enterprise Tech Support Advisor

One Identity

IAM Support Engineer at OneLogin focusing on technical support and IAM foundations. Collaborating with senior engineers and contributing to documentation in a remote role.

Posted 7/14/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management (IAM) with a strong foundation in technical support, troubleshooting, and customer collaboration. Proficient in configuration, integration, and deployment processes, with the ability to communicate effectively and contribute to documentation.

Highest-signal resume keywords

Technical Support ExperienceIdentity And Access Management (IAM)OneLoginOktaAzure AD

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingConfigurationIntegrationDeploymentBasic PythonPowerShellREST APIActive DirectoryLDAP

Soft Skills

Clear CommunicationProfessionalism

Tech Stack

Tools & technologies

AzurePython

About the role

Key responsibilities & impact

Provide technical support and help build strong foundations in Identity and Access Management (IAM)
Perform initial troubleshooting, gather logs/details, and document findings
Support customers with configuration, integration, deployment, and maintenance questions
Collaborate with senior engineers, support leadership, and other teams to resolve complex issues
Identify potential product issues and assist in documenting details for Engineering review
Contribute to knowledge base articles and internal documentation

Requirements

What you’ll need

5+ years of experience in technical support
Understanding core concepts of IAM/Identity
Basic hands-on exposure to OneLogin, Okta, Azure AD
Familiarity with Active Directory/LDAP
Basic Python or PowerShell knowledge
Basic REST API and integration skills
Must be able to communicate clearly and professionally

Benefits

Comp & perks

Collaborate with talented, driven professionals who are passionate about technology and customer outcomes
Gain exposure to enterprise-grade sales, partners, and complex deal cycles
Develop end-to-end sales skills, not just top-of-funnel activity
Enjoy real ownership, visibility, and clear pathways for career growth
Benefit from a culture that values innovation, teamwork, wellbeing, and performance