Customer Success Manager
One Identity
full-time
Posted on:
Location Type: Remote
Location: Australia
Visit company websiteExplore more
About the role
- Proactively manage named accounts and be accountable for engagement and satisfaction over the lifetime of the customer.
- Develop and nurture relationships with customers.
- Gather feedback and channel it to product and engineering teams.
- Partner with customers to build a joint plan for success.
- Monitor customer health scores and their related components.
- Facilitate Quarterly Business Reviews (QBRs).
- Identify opportunities for cross & up-sell activities for the sales teams.
Requirements
- 6+ years’ experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption.
- 6+ years’ experience in customer management within security and/or identity solutions.
- Ability to translate business requirements into business value.
- Strong knowledge of Customer Success best practices.
- Excellent organizational skills.
- Exceptional ability to communicate and foster positive business relationships.
- Experience in identifying, translating, and prioritizing customer issues and needs.
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer engagementrelationship buildingfeedback gatheringcustomer health monitoringcross-sellingup-sellingorganizational skillscommunication skillsproblem identificationprioritization