Customer Service Representative

One Hour Heating & Air Conditioning

Customer Service Representative scheduling HVAC, Plumbing & Electrical services in the Twin Cities metro area. Answer inbound calls and assist customers in a dynamic team environment.

Posted 7/28/2026full-timeTwin Cities • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on HVAC, Plumbing, and Electrical services, while effectively multitasking and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

HVAC Customer Service ExperiencePlumbing Customer Service ExperienceElectrical Customer Service ExperienceExcellent Communication SkillsMultitasking Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail OrientedPositive AttitudeTeamworkGood Written SkillsGood Verbal Skills

Tools & Technologies

Computer Skills

Industry Keywords

Twin Cities MarketplaceInbound CallsOutbound CallsService SchedulingSales Coordination

About the role

Key responsibilities & impact

Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.
Ability to follow scripting while prioritizing call types for maximum efficiency and success
Must be Detail Oriented and have the ability to Multitask.
Set up customers and schedule service calls.
Answer inbound calls for sales as a backup to sales coordinators.
Help with outbound calls and other duties as assigned when needed.

Requirements

What you’ll need

2-3 Years of HVAC/Plumbing & Electrical Customer Service Experience Desired
A strong understanding of the Twin Cities Marketplace
Excellent Communication and Customer Service Skills
Understands the importance and balance of teamwork and working effectively with our internal/external customers
Ability to multitask under pressure
Good written and verbal skills
Good computer skills needed
Positive Attitude and meet our core values

Benefits

Comp & perks

Training & development
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off