One Hour Heating & Air Conditioning

Customer Service Representative

One Hour Heating & Air Conditioning

full-time

Posted on:

Location Type: Hybrid

Location: Twin Cities • Minnesota • United States

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Salary

💰 $20 - $23 per hour

About the role

  • Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.
  • Ability to follow scripting while prioritizing call types for maximum efficiency and success.
  • Must be Detail Oriented and have the ability to Multitask.
  • Set up customers and schedule service calls.
  • Answer inbound calls for sales as a backup to sales coordinators.
  • Help with outbound calls and other duties as assigned when needed.

Requirements

  • 2-3 Years of HVAC/Plumbing & Electrical Customer Service Experience Desired
  • A strong understanding of the Twin Cities Marketplace
  • Excellent Communication and Customer Service Skills
  • Understands the importance and balance of teamwork and working effectively with our internal/external customers
  • Ability to multitask under pressure
  • Good written and verbal skills
  • Good computer skills needed
  • Positive Attitude and meet our core values.
  • People-oriented and results-driven.
  • A passion for delivering excellent customer service.
  • Possess excellent oral, written, and telephone communication skills.
  • Competent office software skills.
  • Dedicated to continuous learning.
  • Hardworking, persistent, and dependable.
  • Exhibit a positive and professional attitude.
  • Self-motivated and self-directed.
  • Demonstrate patience, persuasiveness, and persistence.
  • Self-assured and confident in asking for the sale.
  • Effective in managing a large volume of incoming phone calls, chats, and emails.
  • Possess excellent time management and organizational skills.
Benefits
  • Training & development
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Flexible work from home options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HVACPlumbingElectricalCustomer ServiceCall SchedulingScriptingMultitaskingOffice Software
Soft Skills
CommunicationTeamworkPositive AttitudePeople-orientedResults-drivenTime ManagementOrganizational SkillsPatiencePersuasivenessDependability