Customer Service Representative

One Hour Heating & Air Conditioning

Customer Service Representative for Northern One Hour Heating & Cooling scheduling HVAC, Plumbing & Electrical services. Looking for someone passionate about helping customers and upholding our core values.

Posted 4/16/2026full-timeTwin Cities • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.
Ability to follow scripting while prioritizing call types for maximum efficiency and success.
Must be Detail Oriented and have the ability to Multitask.
Set up customers and schedule service calls.
Answer inbound calls for sales as a backup to sales coordinators.
Help with outbound calls and other duties as assigned when needed.

Requirements

What you’ll need

2-3 Years of HVAC/Plumbing & Electrical Customer Service Experience Desired
A strong understanding of the Twin Cities Marketplace
Excellent Communication and Customer Service Skills
Understands the importance and balance of teamwork and working effectively with our internal/external customers
Ability to multitask under pressure
Good written and verbal skills
Good computer skills needed
Positive Attitude and meet our core values.
People-oriented and results-driven.
A passion for delivering excellent customer service.
Possess excellent oral, written, and telephone communication skills.
Competent office software skills.
Dedicated to continuous learning.
Hardworking, persistent, and dependable.
Exhibit a positive and professional attitude.
Self-motivated and self-directed.
Demonstrate patience, persuasiveness, and persistence.
Self-assured and confident in asking for the sale.
Effective in managing a large volume of incoming phone calls, chats, and emails.
Possess excellent time management and organizational skills.

Benefits

Comp & perks

Training & development
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Flexible work from home options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HVACPlumbingElectricalCustomer ServiceCall SchedulingScriptingMultitaskingOffice Software

Soft Skills

CommunicationTeamworkPositive AttitudePeople-orientedResults-drivenTime ManagementOrganizational SkillsPatiencePersuasivenessDependability