One Firefly

Digital Marketing

• Prepare for, conduct, and host consistent client meetings on a weekly, monthly, and quarterly basis discussing campaign performance and strategy.
• Provide direction for campaign editorial calendar to ensure production objectives are aligned with client expectations, goals, and schedule.
• You’ll work with the client to determine their target audience, tone, and topics for each blog.
• Effectively manage client digital marketing campaigns to ensure alignment with their business objectives and goals.
• Communicate regularly with clients, even outside of calls, to keep them informed on their marketing and feeling confident in their investment.
• Respond promptly to client questions or concerns, ensuring exceptional service and proactive resolution of issues.
• Maintain low client attrition, as measured by client downgrades and churn.
• Partner with internal teams (Content Production, Project Management, Web Team, etc.) to ensure campaign deliverables meet client expectations.
• Maintain strong organizational skills, ensuring all client needs are addressed promptly and effectively through project management tools.
• Actively participate in a culture of learning, adapting to new processes, tools, and marketing trends.

Digital Marketing Account Manager