Customer Service Representative
One Call Concepts, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Piscataway • New Jersey • United States
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Salary
💰 $19 - $20 per hour
About the role
- Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
- Process web tickets and respond to web chat requests
- Monitor EIs and call out backup messages as necessary
- Present and discuss the products and services of the company to customers
- Perform other duties as assigned
Requirements
- Minimum accurate data entry of 35 wpm
- Ability to work independently in a high volume, detail oriented environment
- Strong customer service skills
- Excellent verbal and written communication skills
- Ability to prioritize work and multi-task
- Consistent attendance and stable work history
- Ability to work and change with dynamic professional environment
- Consistently meets or exceeds KPIs
Benefits
- We offer health, dental, prescription and life insurance
- Paid vacation and holidays
- A 401K program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entry
Soft Skills
customer serviceverbal communicationwritten communicationprioritizationmulti-taskingindependenceattention to detailadaptabilityreliabilityKPI achievement