Ondaro Brasil (formerly Cask)

Analyst

• Provide 1st and 2nd level technical support (Helpdesk) to employees (password resets, system access, Windows issues, software requests, and other related issues);
• Support employee onboarding and offboarding (preparing, shipping and collecting equipment, creating access accounts, process checklists);
• Manage equipment inventory (computers, peripherals, software licenses), ensuring traceability and up-to-date records in spreadsheets or systems;
• Support management of technology contracts, including vendor relationships (e.g., FS Rental, Correios and other logistics partners);
• Contribute to documentation and standardization of IT processes;
• Support information security initiatives, including user guidance and incident follow-up (e.g., suspicious emails, phishing);
• Collaborate with the global IT team on activities related to software installation, management via Intune, and creation of international tickets.

Field Service Analyst – Mid-level