OnBuy

Operations

• Own customer support strategy across buyers and sellers
• Lead multi-disciplinary teams across buyer escalations, seller support queries and the implementation of our Risk Management governance framework
• Ensure consistent resolution quality, tone of voice and policy adherence
• Lead the evolution of customer support into a proactive, AI-augmented function.
• Architect scalable support systems that reduce manual intervention and improve resolution speed.
• Embed automation and predictive analytics into support workflows to eliminate recurring issues.
• Deliver performance to SLA and quality standards
• Build and mature operational frameworks, playbooks and escalation pathways
• Partner with Technology to identify and fix systemic root causes
• Act as a champion of the buyer and the seller internally, surfacing trends and insights
• Work with Product Owners to feed prioritised improvements into our longer-term roadmap, including AI tools, and self-serve capabilities.
• Build quarterly insights and feedback loops across business anchored in customer feedback
• Coach, empower and develop leaders and teams
• Set clear goals, rhythms and operational reporting
• Foster a culture of accountability, learning and high performance
• Ensure compliance with platform policies and regulatory obligations
• Manage complex and high-risk escalations
• Work closely with Risk team to protect customers and brand

Head of Digital Operations

Database Administrator

• Administer high availability‑ setups in CloudSQL.*
• Performance tuning: indexing, partitioning, query tuning, load balancing and resource sizing.
• Cost optimisation for Cloud SQL and BigQuery and lifecycle policies.
• Troubleshoot performance and incidents; lead incident response, MTTR ownership, RCA and continuous improvements.
• Provide 2nd-line DBA support: own and resolve escalated database incidents and requests.
• Backup, restore and disaster recovery: author and practice DR plans, run restore drills, validate backups and enforce retention.
• Security and compliance: manage IAM/ACLs, encryption (at rest/in transit), secrets management, access reviews and audit logging.
• Execute database upgrades and change management: plan/coordinate upgrades with rollback plans and compatibility testing.
• Automate as much as possible: IaC (Terraform/Deployment Manager), CI/CD for schema and infra changes, automated remediation and runbooks.
• Capacity planning - forecasting growth.
• Maintaining, monitoring and observability of database solutions; own dashboards, SLOs, logging, metrics and actionable alerts.
• Cost and resource governance: tagging, quota controls, cost monitoring and chargeback recommendations.
• Mentoring and documentation: maintain runbooks, knowledge base, and coach engineers on DB best practices.
• Vendor/third‑party management: manage managed‑service support relationships and SLAs.

Senior Database Administrator, DBA

Administration

• You’ll play a key role in protecting OnBuy from financial, legal, and reputational risks by monitoring seller behaviour, enforcing compliance, and driving improvements in our risk strategy.
• Work closely with the Head of Risk and other teams to ensure our sellers meet performance standards.
• Undertake proactive risk mitigation actions to help protect OnBuy from the current, new and emerging risks faced from our seller populations.
• Analyse and identify developing risks across all of OnBuy’s sellers.
• Work with the Head of Risk to continually improve and develop the team’s KPIs and detective reporting.
• Liaise with sellers to understand and address poor performance, taking decisive action to mitigate risk when necessary.
• Represent the risk team in the delivery of key projects through direct engagement with key projects and related ad-hoc tasks.

Administrator – Seller Performance

Product Manager

• Own the vision, roadmap, delivery, and success of a specific Domain.
• Translate insights, priorities, and operational needs into a clear, outcome-driven roadmap.
• Partner with Technology, QA, and Design Leads to lead a cross-functional squad.
• Champion the voice of the customer using insights, feedback, and research.
• Define clear Goals and Key Metrics that connect team outputs to customer and business outcomes.
• Use analytics and insight to measure performance, track progress, and identify improvement opportunities.

Product Owner, Cashback & Loyalty

Risk

• Play a key role in protecting OnBuy from financial, legal, and reputational risks by monitoring seller behaviour
• Enforce compliance and drive improvements in our risk strategy
• Work closely with the Head of Risk and other teams to ensure sellers meet performance standards
• Undertake proactive risk mitigation actions to help protect OnBuy from emerging risks
• Analyse and identify developing risks across all sellers
• Liaise with sellers to understand and address poor performance
• Analyse reports of product violations and identify emerging trends
• Represent the risk team in the delivery of key projects

Risk Administrator – Seller Performance

General Counsel

• Own and manage seller/customer T&Cs, supplier contracts, and partnership agreements.
• Lead negotiations with suppliers and partners, balancing legal rigour with commercial pragmatism.
• Build scalable systems for contract creation and management.
• Provide clear, actionable legal advice across departments.
• Monitor legal developments and ensure OnBuy stays ahead of regulatory changes.
• Manage external counsel relationships and escalate matters when needed.
• Maintain internal policies and ensure cross-border compliance.
• Keep OnBuy “due diligence ready” for fundraising and IPO preparation.
• Oversee trademark registrations and global brand protection.
• Manage company secretarial duties and statutory compliance.
• Lead legal workstreams for international expansion, regulatory shifts, and strategic initiatives.

Legal Counsel

• Define and own the product vision and roadmap aligned with company strategy.
• Translate goals into clear problem statements, user stories, and measurable outcomes.
• Prioritise and refine the backlog based on data, impact, and value.
• Collaborate with engineering, QA, design, and data teams to deliver high-quality solutions.
• Lead sprint planning, reviews, and backlog refinement.
• Balance speed with scalability, technical health, and operational efficiency.
• Focus on outcomes that improve experience, performance, and business value.
• Champion the voice of the customer using insights and research.
• Partner with commercial, operations, and marketing teams to drive adoption.
• Communicate product performance and impact clearly across all levels.
• Define goals and key metrics that link team outputs to business outcomes.

Product Owner

Data Scientist

• As the Risk Data Scientist your primary responsibility will be developing data-driven strategies and predictive models that aid the identification and quantification of potential risks, enabling the risk management team to ensure appropriate mitigations are in place.
• Collaborate with cross-functional teams to build risk models, predictive analytics tools, and reports that support informed decision-making and effective risk mitigation.
• Design and develop statistical and machine learning models that simulate various risk scenarios to identify, assess, and quantify potential risks to the business.
• Analyse large and complex datasets from multiple sources to uncover trends, patterns, and outliers that can indicate emerging risks.
• Support the Head of Risk in translating analytical findings into actionable risk mitigation strategies.
• Create dashboards, reports, and visualisations to clearly communicate potential risks and their impacts to stakeholders at all levels of the organisation.
• Work with data engineers to integrate, clean, and preprocess data from disparate systems, ensuring that the data used for risk assessments is accurate and up to date.
• Continuously monitor model performance and refine risk models to ensure accuracy and effectiveness in an evolving risk landscape.