Serve as the primary client-facing consultant for Salesforce Marketing Cloud Engagement projects.
Lead and facilitate discovery sessions to gather and define business and technical requirements.
Translate business needs into scalable and maintainable Marketing Cloud solutions.
Configure and implement Salesforce Marketing Cloud features.
Design and configure customer journeys, data extensions, automations, and triggered sends.
Create solution documentation, business requirements documents (BRDs), and technical specifications.
Work with engineers and technical consultants to ensure requirements are clearly communicated and delivered accurately.
Provide strategic guidance on data modeling, segmentation, and personalization tactics.
Train and support client stakeholders on Marketing Cloud functionality as needed.

Requirements

4–6 years of experience in a client-facing role, preferably within a consulting or agency environment.
3+ years of hands-on experience with Salesforce Marketing Cloud Engagement.
Proven ability to lead client meetings and translate business goals into Marketing Cloud configurations.
Experience configuring:
Email Studio, Mobile Studio, and Advertising Studio
Journey Builder and Automation Studio
Marketing Cloud Connect with Salesforce CRM
Data Designer and Contact Builder
Data Cloud
Strong documentation and communication skills; ability to produce business requirements, configuration workbooks, and solution designs.
Ability to manage multiple projects and priorities while maintaining client satisfaction.

Benefits

Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs
11 paid federal holidays and flexible unlimited time off (UTO)
Generous 401(k) matching with immediate vesting
Flexible career paths – our career tracks provide advancement, mobility, and flexibility as you continue to grow with us
A healthy environment where we value unique experiences, and care about everything that makes you, you.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Salesforce Marketing Cloud EngagementEmail StudioMobile StudioAdvertising StudioJourney BuilderAutomation StudioMarketing Cloud ConnectData DesignerContact BuilderData Cloud

Soft skills

client-facingcommunicationdocumentationproject managementstrategic guidanceleadershipconsultingtrainingproblem-solvingprioritization