Senior Manager, Accommodations

On Location

Senior Manager overseeing NFL hotel relationships and operations for event hospitality at On Location. Leading negotiations, contract management, and team leadership in a dynamic sports environment.

Posted 7/19/2026full-timeRaleigh • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hotel contract negotiation, client management, and operational planning within the hospitality and sports management sectors. Proven ability to lead teams, develop training programs, and enhance client satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Hotel Contract NegotiationClient ManagementOperational PlanningTeam LeadershipInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hotel RFPsEvent Bid DocumentsContract ManagementOperational Training ProgramsQuality Assurance Tests

Soft Skills

Collaborative StyleEffective CommunicationProblem ResolutionClient Satisfaction FocusTeam Success Orientation

Industry Keywords

HospitalitySports ManagementTravel IndustryEvent ManagementVendor Negotiation

About the role

Key responsibilities & impact

Identify lodging needs for all future NFL non-event travel including hotel evaluation, selection, contracting, and ongoing relationship management.
Negotiate hotel contracts based on specific needs (including attrition, food and beverage minimums, amenities, etc.).
Monitor and manage hotel/lodging contracts to ensure that events receive services as negotiated and terms are appropriately managed (e.g., attrition, rooming list deadlines, special requests, room blocks, etc.).
Review requests for lodging needs or issue resolution. Gather and relay information between the client, partners, and other departments.
Ensure quick turnaround of recommendations or resolution.
Ongoing client management with both Internal and External clients.
Work with executives, operational staff and liaise between NFL and On Location sales and executive team in various offices.
Develop an operational plan to efficiently manage current NFL hotels and contracts.
Provide leadership and direction while working with leaders of other event teams to develop standardized and documented processes across our offices.
Develop a collaborative environment effective at reviewing the efficiency and accuracy of our processes and identify and implement improvements in a timely fashion.
Work with Director and team to design, document, and implement operational training programs and best practices for the event teams.
Expand our ability to identify and track opportunities to improve quality.
Establish operational accountability (checklists, quality assurance tests, etc.) for the Super Bowl hotel team and share best practices across event teams.
Collaborate with sales team and customer service teams to identify improvement opportunities and develop effective training materials to impact results.
Work alongside the sales team with large proposals for corporate groups.
Develop, track and improve year to year reporting to identify patterns.
Conduct Event Team and Leadership Team meetings, as needed.
Provide leadership/feedback on process development/improvement during meetings.
Participate in post-event review meetings regularly.
Conduct process review/improvement meetings regularly.
Provide input on performance reviews, bonuses, and merit increases.

Requirements

What you’ll need

Bachelor's Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience preferred
Experience in a management position (minimum of 3-5 years) preferably in the sports and/or travel and hospitality industry.
Experience in handling day-to-day team management activities and issues that may arise.
The ability to enter into negotiations understanding both parties needs and wants and ultimately partnering to obtain win/win results for On Location and vendor, and possibly the client.
Demonstrates appropriate level of technical expertise necessary to work with event bid documents, hotel RFPs and hotel contracts.
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
The ability to communicate information and ideas to other people verbally in an understandable manner.
Expresses a concern for client satisfaction and focuses the attention of others on the importance of client satisfaction.
Initiate actions, steps, plans, systems, processes or programs that seek to maintain high levels or enhance client satisfaction.
Having and demonstrating the skill to effectively address and resolve problems as part of a team.
Solicit input from team members in a group setting.
Put team's success ahead of own and share credit for team accomplishments.
The ability to communicate information and ideas to others in written form, in an understandable manner.
The ability to understand and comprehend information and ideas in written form. This competency includes effective writing and reading.
A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive leadership have been demonstrated.
Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options