Customer Service

OMV

Customer Service role at OMV Group in Bucharest managing orders and customer communication. Handling export documents, maintaining customer data and ensuring satisfaction in a fast-paced environment.

Posted 5/25/2026full-timeBucharest • 🇷🇴 RomaniaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle and follow-up orders from order creation to invoicing to meet customer needs;
Assist Borealis General Sales Manager in sales planning and process by collating data;
Handle and follow up export documents to assure timely customs clearance;
Keep customer file updated with latest commercial information;
Handle complaints and customer requests, providing information, appropriate solutions and alternatives within time limits;
Ensure registration and customer communication according to standards;
Process and maintain complex customer-related master data including contracts;
Process and track various customer requests and contracts fulfillments;
Place, cancel, or adjust orders;
Pro-actively follow-up order income;
Handle high volume requests coming via email, phone, portal, etc.

Requirements

What you’ll need

Bachelor’s Degree: Business Administration or similar;
Relevant professional experience: 2-3 years after Bachelor;
Proven customer support experience or experience as a client service representative;
Track record of over-achieving objectives;
Strong phone contact handling skills and active listening;
Familiarity with CRM systems and practices;
Customer orientation and ability to adapt/respond to different types of characters;
Good customer service experience in managing maritime/export processes (logistics, including booking, documentation, and customs clearance processes) is considered an advantage;
MS office + SAP/other IT relevant systems (advantage);
Advanced in English;
Other language skills: Spanish, French, Italian or any Eastern European languages is an advantage.

Benefits

Comp & perks

Long weekend plans are always welcome - on Friday, our office hours end at 14.00.
Health insurance that covers medical treatment in a variety of private medical clinics.
Work from home, if the work activity allows.
Increased days off according to work experience.
Paid vacation days are double.
Performance rewards every three months based on results.
Additional days off and various financial support for events like marriage, childbirth, etc.
Access to LinkedIn Learning and development programs.
Free private covered parking.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportclient serviceorder processingcustoms clearancelogisticsdocumentationdata collationcontract managementCRM systemsMS Office

Soft Skills

active listeningcustomer orientationadaptabilitycommunicationproblem-solvingtime managementcomplaint handlingorganizational skillsproactive follow-upphone contact handling

Certifications

Bachelor’s Degree in Business Administration