Product Analytics Consultant, Customer Success Manager

Omtera

Omtera seeking a Product Analytics Consultant & Customer Success Manager to implement analytics solutions and manage client relationships across international markets.

Posted 7/26/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product analytics, particularly with Mixpanel, and excels in customer success through effective relationship management and strategic consulting. Capable of translating complex data into actionable insights while managing multiple priorities in a remote environment.

Highest-signal resume keywords

Mixpanel ExpertiseProduct Analytics ConceptsCustomer Success ManagementStakeholder ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AnalyticsEvent TaxonomiesMeasurement PlansFunnel AnalysisCohort AnalysisSegmentationChurn AnalysisSQLAnalytics ToolsData Analysis

Soft Skills

Presentation SkillsFacilitation SkillsOrganizational SkillsProactive Problem SolvingAccountability

Tools & Technologies

MixpanelAmplitudeGoogle Analytics 4Adobe AnalyticsHeapContentsquareCDPsData WarehousesCustomer Engagement Platforms

Industry Keywords

SaaSE-CommerceFintechMarketplacesGamingMobile Applications

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Product Analytics Consulting
Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel.
Understand customers’ products, business models, growth objectives and analytics maturity.
Design and review tracking plans, event structures, user properties and measurement frameworks.
Help customers define meaningful KPIs and establish reliable product analytics practices.
Build and optimise dashboards, reports, funnels, cohorts and retention analyses.
Analyse user journeys, activation, conversion, engagement, retention and churn.
Identify behavioural patterns, friction points and growth opportunities within customer products.
Turn data into clear, actionable insights and recommendations for product, growth and leadership teams.
Deliver regular insight sessions, workshops, business reviews and strategic presentations.
Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development.
Support customers in improving analytics adoption across their organisations.
Customer Success and Account Management
Own the customer relationship from onboarding through adoption, renewal and expansion.
Build strong, trusted relationships with product, growth, marketing, data and executive stakeholders.
Create success plans based on each customer’s objectives, priorities and expected outcomes.
Track platform usage, customer health, adoption and engagement.
Proactively identify risks, blockers and opportunities before they become urgent.
Coordinate technical, commercial and strategic conversations across Omtera, the customer and software partners.
Manage customer communications, expectations, escalations and follow-up actions.
Lead quarterly or periodic business reviews and demonstrate the value delivered through the partnership.
Support renewal processes and identify relevant upsell and cross-sell opportunities.
Work closely with Omtera’s sales, solutions and technical teams to deliver a seamless customer experience.
International Client and Partner Collaboration
Support customers across multiple countries and time zones.
Work directly with international clients from Türkiye, the UK, Europe, MENA and North America.
Collaborate with teams from leading global software companies.
Represent Omtera in customer meetings, workshops, partner sessions and industry events.
Occasionally travel internationally for strategic customer meetings, workshops and partner events.

Requirements

What you’ll need

At least 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management or a related role.
Hands-on experience with Mixpanel is strongly preferred.
Experience with one or more platforms such as Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics or similar analytics tools.
Strong understanding of product analytics concepts, including: Funnels and conversion, Retention and cohort analysis, Activation and engagement, User journeys, Segmentation, Churn, Experimentation, Product and growth KPIs
Experience working directly with customers in a consulting, agency, SaaS or technology environment.
Ability to understand a customer’s business challenge and translate it into an analytics approach.
Strong presentation, facilitation and stakeholder-management skills.
Confidence communicating with product managers, growth teams, data teams and senior executives.
Commercial awareness and experience supporting renewals, account growth or upsell opportunities.
Excellent written and spoken English.
Strong organisational and project-management skills.
Ability to manage multiple customers and priorities independently in a remote environment.
A proactive, accountable and solution-oriented working style.
Experience creating event taxonomies and measurement plans.
Familiarity with mobile and web analytics implementation.
Understanding of CDPs, data warehouses and customer-engagement platforms.
Basic SQL knowledge or experience working with data teams.
Experience in SaaS, e-commerce, fintech, marketplaces, gaming or mobile applications.
Previous responsibility for a portfolio of international customers.

Benefits

Comp & perks

100% remote working environment
Opportunity to work with top-tier international brands
Direct collaboration with leading global software companies
Exposure to product, growth, data, customer engagement and AI projects
International customer portfolio across multiple industries and markets
Opportunities for international travel, events and partner meetings
High level of ownership and visibility within the company
A fast-moving environment where your ideas can directly influence how we work
Private health insurance
Birthday leave
Flexible remote-working culture
Learning, certification and professional-development opportunities
A collaborative team that values initiative, curiosity and measurable impact