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About the role
Key responsibilities & impact- Ongoing account management: Conduct regular status meetings (Jour Fixes) to analyze customer satisfaction, evaluate platform usage and identify current challenges.
- Develop tailored proposals and communication strategies based on specific customer needs.
- Prepare business case narratives to internally advocate for our solutions.
- Lead cross-customer webinars and customer-specific workshops.
- Manage the sales cycle: Upselling — identify additional needs within the customer's organization.
- Retention: Ensure customer retention and contract renewals.
- Network and stakeholder management: Expand the network within customer organizations by identifying and engaging additional relevant contacts.
Requirements
What you’ll need- Sales orientation and networking skills: Enjoy connecting with new and familiar contacts. A challenger mindset to act confidently and boldly when engaging with our customers.
- Communication skills: Eloquence and verbal fluency, combined with the ability to understand and represent customers' interests.
- Structure and accuracy: A structured approach to work and attention to detail in all tasks, supported by strong personal ownership and a data-driven working style.
- Willingness to learn: A degree in business, communications, media, or a comparable qualification is desirable. Experience in customer service, sales, marketing, HR, or consulting is an advantage but not required. Required skills can be learned quickly and developed over time.
Benefits
Comp & perks- Performance-based bonuses: Receive quarterly bonuses for achieving your targets to reward your success directly.
- Impact over politics: Realize your potential in a company culture that values ownership and promotes data-driven decision-making.
- Continuous learning: Grow continuously with access to books, coaching and LinkedIn Learning — all in an environment that embraces experimentation and learning from mistakes.
- Excellent work environment: As an award-winning top employer, we provide an environment that supports professional growth and ensures recognition.
- Flexibility and equal opportunity: Benefit from flexible work models with the option to work from home.
- Dog-friendly office: Bring your dog — all family members are welcome here.
- Shared celebrations: Experience how we celebrate successes together at team events, from summer parties to wine hikes.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
sales orientationnetworking skillscommunication skillsstructured approachattention to detailpersonal ownershipdata-driven working stylewillingness to learn
Certifications
degree in businessdegree in communicationsdegree in media