Director, AMER Renewals

Omnissa

Director of Americas Renewals in a SaaS company responsible for customer retention and revenue growth. Leading strategic leadership and team management in a remote or hybrid setting.

Posted 7/9/2026full-timeAtlanta • Ohio • 🇺🇸 United StatesLead💰 $193,687 - $322,812 per yearWebsite

Tech Stack

Tools & technologies

SFDCTableau

About the role

Key responsibilities & impact

responsible for maximizing customer retention, minimizing churn and erosion, and driving overall revenue growth
Define renewal strategies, develop playbooks, and align team objectives with broader company revenue goals
Maintain a high accuracy of forecast along with consistent pipeline management
Provide executive level feedback and insights into renewal performance, risk indicators and opportunities for growth
Proactively identify at-risk accounts well before contract expiry date
Develop churn and erosion mitigation plans, working closely with other internal stakeholders
Establish operational cadences for forecasting, pipeline hygiene and performance reviews
Collaborate with Revenue Operations to streamline workflows and identify reporting needs to optimize productivity
Hire, train and mentor renewal managers and specialists, building skills for complex commercial negotiations
Partner closely with field sales, revenue operations, finance, legal, customer success and other teams

Requirements

What you’ll need

8 to 10+ years of experience in SaaS renewals, account management or customer success
3 to 5 years in a senior leadership role with direct responsibility for renewals or customer retention
Leadership experience managing co-located and remote team members across multiple time zones
A key understanding of subscription metrics such as Annual Recurring Revenue (ARR), In Quarter Renewal Rate (IQRR), Final Renewal Rate (FRR) and Gross Retention Rate (GRR)
A proven track record in leading high volume, high value, enterprise level negotiations
Strong systems proficiency, specifically SFDC, Clari and Tableau
Advanced communication skills including negotiation, influence and executive level
Willingness to travel to Atlanta 2 – 3 times quarterly if not co-located with the team
Bachelor’s degree in business, marketing, or a related field (or equivalent experience)

Benefits

Comp & perks

employee ownership
health insurance
401k with matching contributions
disability insurance
paid-time off
growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Retention StrategiesPipeline ManagementForecast AccuracyChurn Mitigation PlansOperational CadencesRevenue Growth StrategiesContract NegotiationPerformance ReviewsRisk Indicator AnalysisReporting Optimization

Soft Skills

Advanced Communication SkillsNegotiationInfluenceCollaborationMentoring