Systems Engineer

• Work with a team of global IT administrators to maintain the corporate instance of Workspace ONE Suite of applications including: Workspace ONE Unified Endpoint Management (UEM) platform, Workspace ONE Experience Management, Omnissa Freestyle Orchestrator, Omnissa Intelligence, Workspace ONE Tunnel.
• Work with Dell / Google / Apple Engineering when facing issues that need escalation.
• Test new Dell / Apple systems for Omnissa colleagues and create hardware standards for recommended use.
• Work with other Windows / Macintosh / Linux / iOS / Android administrators to create new workflows, experiences and deliver quality services to our colleagues.
• Create and build application packages for Workspace ONE UEM. Add, remove, and modify applications, profiles, scripts and systematic configurations.
• Use Apple Business Manager to add new volume purchase program (VPP) applications and move around Macs for Device Enrollment Program (DEP).
• Assist with the day-to-day activities around application onboarding to Workspace ONE, Windows / macOS Device Administration using Unified Endpoint Management Tool, and Application deployment and Administration.
• Provide regular feedback about the product to improve the products sold and used by Omnissa.
• Use Workspace ONE Experience Management to identify experience issues and create automations for pro-active resolution.
• Work on IT Operation escalations and attend the Escalation bridges to provide quick resolutions and work on the projects which improve the user experience.
• Dive deep to understand all layers of the services technology stack. Document the architecture, deployment, configuring and managing Workspace ONE UEM.

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