Customer Support Specialist, 7AM–9PM EET shifts, weekends included
Omnisend
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇹🇷 Turkey
Visit company websiteSalary
💰 €1,100 per month
Job Level
Mid-LevelSenior
About the role
- Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.
- Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.
- Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement.
- Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences.
- Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise.
- Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth.
- Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction.
Requirements
- Fluency in English, both written and spoken.
- Proven customer support experience, ideally in a fast-paced tech or SaaS environment.
- Strong ownership mindset—you take responsibility, follow through, and deliver results.
- Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure.
- Excellent communication skills—clear, empathetic, and professional in all interactions.
- Problem-solving ability with attention to detail and a proactive approach.
- Flexibility to adapt to changing situations, schedules, and customer needs.
- A long-term mindset—you’re looking for a stable role where you can grow with us.
Benefits
- Gross salary starting point from 1100 EUR/month based on experience;
- Quarterly salary reviews.
- Learning budget for self-improvement after 3 months (1k EUR).
- Private health insurance.
- Unlimited access to psychotherapy.
- Workstation budget (420 EUR).
- Work anniversary gifts (like home cleaning services).
- Attractive workations and team-led team-building events.
- Working methods and best practices inspired by Silicon Valley’s top tech companies.
- Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproblem-solvingattention to detail
Soft skills
ownership mindsetmaturityreliabilityexcellent communicationflexibilityproactive approachcollaborationmentoring