Omnidian

Senior Architect, CRM

Omnidian

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $160,000 - $240,000 per year

Job Level

Tech Stack

About the role

  • As a Senior Architect at Omnidian, you will be the primary technical steward for our CRM ecosystem.
  • Oversee the technical integrity of the platform.
  • Lead our Agentforce strategy and architect complex communication workflows.
  • Collaborate with a blended team of junior and high-skill offshore developers, ensuring that our technical debt remains low and our architectural integrity remains world-class.
  • Champion the use of AI tools to multiply team velocity and maintain high-quality, refactored codebases.

Requirements

  • 10+ years of Salesforce Expertise: Extensive experience in high-growth environments managing complex Sales and Service Cloud implementations.
  • Certification Requirements: Must hold both Salesforce Certified Application Architect and System Architect credentials.
  • AI-First Mindset: Practical experience deploying Agentforce or building custom AI-integrated tools (e.g., using LLMs for workflow augmentation).
  • Communications Mastery: Deep experience with Omni-Channel and telephony platforms (Service Cloud Voice/Amazon Connect).
  • Enterprise Integration: Expert-level knowledge of Pub/Sub API, Platform Events, and middleware patterns for connecting Salesforce to internal first-party applications.
  • DevOps Discipline: Proven success managing release cycles using enterprise-grade tools like Copado or Gearset.
Benefits
  • 100% of health insurance monthly premiums for employees, and 50% for dependents.
  • Performance Bonus: Because exceptional work deserves exceptional rewards.
  • Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
  • Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
  • 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year.
  • Four-week paid sabbatical leave after four years.
  • Vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square for those in Seattle area.
  • Company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudService CloudPub/Sub APIPlatform Eventsmiddleware patternsAI-integrated toolsAgentforceDevOpsrelease cycles
Soft Skills
leadershipcollaborationcommunicationtechnical stewardshipteam velocityarchitectural integritymastery in communicationsmanaging technical debtmentoringstrategic thinking
Certifications
Salesforce Certified Application ArchitectSalesforce Certified System Architect