Customer Service Agent
Be Global E-commerce Corporation
Senior Field Service Manager, Commercial
Omnidian
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $65,875 - $108,375 per year
Job Level
Senior
About the role
- Develop, maintain, and update daily, weekly, and monthly schedules for field service technicians based on service orders, technician availability, geographic location, and priority level.
- Coordinate emergency response and high-priority service calls as needed.
- Assign and track work orders in Salesforce; ensure job details are accurate and communicated effectively to technicians.
- Act as main point of contact between field team, service management, and commercial operations regarding schedule updates, rescheduling, and follow-ups.
- Analyze route planning and travel time to reduce downtime and increase completed work orders per day.
- Monitor KPIs such as response times, first-time fix rates, report completion, and technician utilization to identify areas for improvement.
- Maintain accurate records of scheduled services, client timesheets, job completion statuses, and customer interactions.
- Prepare daily and weekly reports for management on scheduling efficiency and field activity.
- Ensure compliance with safety, quality, and operational standards while delivering exceptional customer satisfaction.
Requirements
- High school diploma or equivalent required; associate degree or higher preferred.
- Minimum of 2 years of solar field experience including operations, maintenance, and on-site troubleshooting.
- Minimum of 2 years of experience in service scheduling, dispatch, or logistics coordination (solar or renewable energy industry experience preferred).
- Knowledge of OSHA and general field safety practices.
- Strong organizational and multitasking skills; ability to work in a fast-paced environment.
- Proficiency with scheduling or service management software (e.g., Salesforce and other Field Service Management software).
- Excellent written and verbal communication skills.
- Commercial solar experience and/or supervisory role preferred.
- Deep knowledge of electrical or mechanical service operations (preferred).
- Experience working with geographically dispersed teams and managing schedules across regions or time zones (preferred).
