Partner Account Manager, Commercial
Omnidian
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,175 - $123,675 per year
Job Level
Mid-LevelSenior
About the role
- Build and maintain strong, collaborative relationships with Commercial Field Service Partners to foster mutual growth and satisfaction.
- Proactively identify partner risk signals and lead cross-functional escalation and remediation efforts when performance, safety, or compliance concerns arise.
- Serve as the primary point of contact for partner escalations, communications, and alignment.
- Establish structured engagement cadences (e.g., QBRs, performance reviews, and agenda alignment).
- Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios (dispatch-to-completion).
- Utilize and customize tools such as BI (Sigma), CRM (Salesforce), and performance dashboards to assess metrics and drive improvements.
- Identify and implement efficiency improvements to enhance Field Service Network performance.
Requirements
- 2+ years of Commercial Solar Operations experience.
- 3 - 5 years of experience in Partner Account Management, Vendor Relations, or Field Operations.
- Demonstrated experience managing external partner or vendor relationships.
- Strong analytical skills with ability to interpret performance metrics and KPIs.
- Excellent communication, stakeholder management, and conflict resolution skills.
- Intermediate to Advanced Salesforce skills (reports, dashboards, workflows).
Benefits
- We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
- Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
- Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
- Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
- 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI analysisperformance metrics interpretationefficiency improvementspartner account managementvendor relationsfield operationscommercial solar operations
Soft skills
analytical skillscommunicationstakeholder managementconflict resolutioncollaborative relationships