Regional Director – Professional Services

Omni

Regional Director at Omni, overseeing North American Professional Services team and driving customer outcomes. Collaborate with sales and internal stakeholders to shape customer experience.

Posted 6/17/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $230,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Own team performance across core metrics: billable utilization, customer outcomes and financial performance.
Hire, develop, and retain a high-performing team of Managing Architects & Engagement Managers
Coach architects on deal and project strategy, and work with EMs to advance process hygiene and to drive efficiency
Manage and maintain exceptional subcontracting partner relationships, staying up on capacity, capabilities, and handling unique needs to further the business relationship
Identify patterns in customer needs and projects and feed insights back to product, marketing, and enablement
Be the final accountable party for back office processes in your region, working with internal stakeholders such as Finance, operations and sales to ensure the clarity and completion of every transaction
Network with leaders at prospects, customers and partners
Collaborate cross-functionally with CS, Marketing, and Product on GTM strategy
Be a dynamic and responsive leader, anticipating and positioning for an always evolving landscape of customer needs

Requirements

What you’ll need

7+ years in SaaS, consulting, data or other relevant domains
Track record of exceeding performance objectives as an individual contributor or a manager
Excellent cross-functional collaborator, especially with sales teams
Builder mentality — comfortable in an environment where process is still forming
Clear, direct communicator who gives feedback early and often
Experience implementing analytics or embedded analytics (nice to have)
3+ years managing teams strongly preferred (nice to have)
Familiarity with dbt, Snowflake, or modern data stack tooling (nice to have)
Prior experience at a high-growth Series B/C company (nice to have)

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) Plan
Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analyticsembedded analyticsteam managementperformance objectivesprocess development

Soft Skills

cross-functional collaborationcommunicationleadershipcoachingcustomer relationship managementdynamic responsiveness