Technical Support Manager

Omni

Technical Support Manager leading the Product Expert team at Omni, enhancing customer experiences with AI analytics. Role involves mentoring and technical excellence in a hybrid work environment.

Posted 5/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Lead by Example: Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.
Drive Performance: Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
Scale the Team: Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence.
Scale the Service: Identify friction points in support processes and implement scalable solutions to unblock the team.
Advocate for Customers: Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap.

Requirements

What you’ll need

5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years in a leadership capacity. Previous management experience is ideal.
Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows).
You enjoy "building the playbook while playing the game" and thrive in high-growth environments.
You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder.

Benefits

Comp & perks

Top of market pay including stock options
Health, dental, and vision insurance
401(k) Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLBIAILookerDBTSnowflakeBigQueryAgentic workflows

Soft Skills

leadershipcoachingcustomer focuscontinuous growthtechnical excellenceproblem-solvingcommunicationmentoring