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Omni

Product Expert, Customer Support

Omni

Product Expert providing technical support leveraging SQL and data analytics for an AI analytics platform. Assisting customers and contributing to the product's development and improvement.

Posted 5/1/2026full-timeSanta Cruz • California • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Become a deep expert in the Omni product & best practices
  • Assist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
  • Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
  • Stay up to date on the latest product improvements & roadmap
  • Give voice to customer needs in internal discussions with Product and Engineering.
  • Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
  • Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product.
  • Surface feature requests and reproduce and report bugs reported by Omni users
  • Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service.
  • Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.

Requirements

What you’ll need
  • 1+ years experience in data analytics and/or business intelligence preferred
  • Strong communication skills, both written and oral
  • Desire to work directly with customers on a daily basis
  • Passionate about working with and talking about data
  • Strong SQL skills; knowledge of SQL for analytics

Benefits

Comp & perks
  • Health, dental, and vision insurance
  • 401(k) Plan
  • Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data analyticsbusiness intelligenceSQL
Soft Skills
communicationcustomer serviceproblem-solvingrelationship buildingcreativity