Junior Collections Policy Analyst
Omni Conectado
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
Tech Stack
SQLTableau
About the role
- Support the creation and implementation of modern, efficient collections policies and strategies.
- Contribute analyses and studies to continuously improve processes.
- Collaborate with different areas, learning from experienced professionals and participating in projects that directly impact customer experience and company results.
- Analyze and evolve collections policies: propose solutions aligned with legislation, market best practices, and company objectives.
- Develop intelligent debt recovery strategies that balance recovery efficiency with preserving customer relationships.
- Turn data into decisions: interpret collections indicators and KPIs, prepare reports, forecast delinquency patterns, and recommend improvements to strategies.
- Work cross-functionally with various teams (Finance, Legal, Operations, Technology, and Customer Service) to ensure consistency in policies and effectiveness of solutions.
- Support the evaluation and implementation of new technologies that optimize processes, introduce innovation, and increase collections operation efficiency.
Requirements
- Education: Bachelor's degree completed or in progress in fields such as Business Administration, Economics, Engineering, Statistics, Data Science, or related areas.
- Intermediate knowledge of SQL, SAS, and Excel (mandatory requirement).
- A practical SQL test will be administered to assess your skills.
- Analytical and logical mindset, able to turn data into insights that guide business decisions.
- Strong communication skills and the ability to translate complex analyses into clear, actionable recommendations for different areas of the company.
- Experience in collections, with knowledge of collections strategies (dunning ladders), KPIs, policies, and strategies is a strong differential.
- Experience with BI and data visualization tools (such as Power BI or Tableau).
- Courses, specializations, or certifications in Analytics, Data Science, Credit Management, or Collections.
- Proactivity, intellectual curiosity, and a drive to innovate processes.
Benefits
- 👶 Childcare allowance for children up to 6 years and 11 months
- 🏋️ TotalPass for physical health and fitness
- 🏠 Hybrid model 3x2 (remote and on-site)
- 🍴 Flexible card for meal and grocery allowance
- 🚌 Transportation allowance
- 🩺 Medical and dental insurance (SulAmérica, private room coverage)
- 🛡️ Life insurance
- 🏃 Wellness program (running and more)
- 🎂 Day off on your birthday
- 💻 Conexa Saúde – online medical consultations without co-pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLSASExceldata analysiscollections strategiesKPI analysisdata visualizationforecastingreport preparationdebt recovery strategies
Soft skills
analytical mindsetlogical thinkingstrong communicationproactivityintellectual curiositycollaborationproblem-solvingadaptabilitycustomer relationship managementinnovation
Certifications
Analytics certificationData Science certificationCredit Management certificationCollections certificationBusiness Administration degreeEconomics degreeEngineering degreeStatistics degreeData Science degreerelated field degree