Technical Solutions Engineer

Omnea

Technical Solutions Engineer resolving complex customer issues at Omnea, leveraging AI for investigations and providing technical guidance between customers and teams.

Posted 7/22/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical problem-solving capabilities, particularly in customer-facing roles within SaaS environments, with expertise in SQL, APIs, and system integrations. Possesses excellent communication skills to bridge technical and non-technical stakeholders while driving the development of standards and playbooks for complex issue resolution.

Highest-signal resume keywords

Customer-Facing Technical RoleSQL ProficiencyAPI IntegrationTechnical CommunicationSystems Intuition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPIsSystem IntegrationsTechnical Support EngineeringSolutions EngineeringImplementation EngineeringSoftware DevelopmentTechnical Problem SolvingComplex Issue ResolutionTechnical Documentation

Soft Skills

Excellent CommunicationEntrepreneurial MindsetHigh OwnershipComfort with AmbiguityCollaboration

Tools & Technologies

AI ToolsImplementation ToolsTriaging ToolsPlaybooks

Industry Keywords

SaaSCustomer SupportProduct DevelopmentEngineering StandardsTechnical Escalation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the hardest technical problems: Lead investigation and resolution of Omnea's most complex customer issues - integrations, configuration edge cases, cross-system bugs. Direct AI to accelerate the first pass, then apply the judgment AI can't: is this safe to ship, is the root cause actually fixed.
Be the SWAT team between Customer, Product, and Engineering: Act as the senior escalation point when an issue is beyond what the Customer team can resolve alone, and the technical voice in the room when Product and Engineering need to understand what's really happening on the ground.
Get technical inside implementations: Step into live implementations when they hit technical complexity - tricky integrations, custom logic, unusual data flows - and work directly with the implementation team to get them unstuck.
Feed the product roadmap: Spot patterns across the issues you resolve and turn them into clear, well-scoped input for Product and Engineering, so the same problem doesn't need solving twice.
Build the standards as you go: Document what you learn, build the tooling and playbooks for triaging and resolving complex technical issues, and raise the bar for technical quality as the team grows around you.

Requirements

What you’ll need

4-8+ years in a customer-facing technical role - technical support engineering, solutions engineering, implementation, or similar - at a fast-growing SaaS company
A technical background: a Computer Science or Engineering degree, prior experience as a software developer or engineer, or strong hands-on experience with SQL, APIs, and system integrations
Strong systems intuition: comfortable diving into unfamiliar platforms, reasoning about architecture, and figuring out where in a complex system something's actually broken
Comfortable directing AI tools to speed up investigation and first-draft fixes, with the judgment to know what to trust and what to double-check
An excellent communicator who can flex between a technical deep-dive with an engineer and a clear explanation for a non-technical stakeholder
Entrepreneurial and comfortable with ambiguity: you want to help build the standards and playbook for this function, not just follow one that already exists
High ownership: when something's broken, you own it through to resolution, and you raise your hand for the hard problems rather than waiting to be assigned them

Benefits

Comp & perks

Competitive geo-localised benefits
UK Benefits Package
US Benefits Package