IT Technical Support Specialist

Omm IT Solutions

IT Technical Support Specialist maintaining NAVFAC Marianas enterprise systems, devices, assets, and telecommunications onsite in Guam. Delivering Tier 1/2 helpdesk support and MDM administration.

Posted 8/7/2026full-timeSanta Rita • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT helpdesk support, asset management, and Mobile Device Management (MDM) while ensuring efficient operation of enterprise IT systems. Proficient in troubleshooting, ticket management, and effective communication with end-users.

Highest-signal resume keywords

IT Helpdesk SupportMobile Device Management (MDM)Microsoft Office SuiteCompTIA Security+ CertificationEnterprise Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingInstallationConfigurationAsset ManagementTechnical SupportTicket ManagementUser SupportSystem UpgradesDatabase ManagementSOP Creation

Soft Skills

Effective CommunicationInterpersonal SkillsProblem-SolvingOrganizational SkillsAttention to Detail

Tools & Technologies

Mobile Device Management (MDM) SoftwareEnterprise Ticketing SystemsVoIP SystemsTelecommunications EquipmentMicrosoft Teams

Certifications & Qualifications

CompTIA Security+EC-Council Certified Network Defender (CND)GIAC Foundational Cybersecurity Technologies (GFACT)GIAC Security Essentials Certification (GSEC)

Industry Keywords

IT SystemsHelpdesk SupportAsset Lifecycle ManagementTechnical ManualsUser Communications

Tech Stack

Tools & technologies

Cyber SecurityVoIP

About the role

Key responsibilities & impact

Provide comprehensive technical, administrative, and user-support services to the NAVFAC Marianas CIO3 Office
Ensure continuous and efficient operation of enterprise IT systems, workstation hardware, software applications, mobile devices, and telecommunications
Serve as the primary liaison between end-users and the CIO3 IT Office
Deliver Tier 1 and Tier 2 helpdesk support
Log, categorize, prioritize, track, diagnose, and resolve support tickets
Perform troubleshooting, installation, configuration, and upgrades for operating systems, software, peripherals, and localized network connectivity
Manage IT hardware and software asset lifecycles from receipt through disposal
Coordinate equipment disposal via the Defense Reutilization and Marketing Office (DRMO)
Maintain asset inventory logs, database entries, and Individual Property Custody Sheets
Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices through MDM
Assist the Telephone Coordinating Officer with landlines, VoIP systems, telephone line drops, service requests, and phone directories
Act as the Information Technology Representative and coordinate equipment deployments
Gather IT requirements
Draft user communications about outages, maintenance, and new IT capabilities
Create and update SOPs and end-user reference guides
Prepare written correspondence, status reports, spreadsheets, and briefings

Requirements

What you’ll need

Minimum of 3 years of IT helpdesk, technical support, or asset management experience
Formal college degree is mentioned, but no specific degree level is stated
Hands-on experience with Mobile Device Management (MDM) software
Experience with enterprise ticketing/incident tracking systems
Proficiency with Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Teams
Must possess and maintain at least one approved certification: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC)
Must complete at least 20 hours annually of Continuous Professional Development to maintain active GSEC status
Fluent and effective English communication, orally and in writing
Ability to read and interpret command policies, technical manuals, and directives
Ability to prepare correspondence, status reports, spreadsheets, and briefings
Must be a United States Citizen
Must be authorized to work in the USA
Must possess and maintain an active Tier 3 (T3) / Secret security clearance, or be able to obtain an interim T3 clearance prior to onboarding
Ability to perform extended standing, walking over rough or uneven surfaces, bending, crouching, stooping, reaching, climbing ladders, and lifting or moving equipment up to 25 lbs
Sufficient vision to identify safety concerns in office and server room environments
Must use a personal or company vehicle for local travel between bases on Guam

Benefits

Comp & perks

Full-time employment, up to 40 hours/week
Mileage and commuting costs are non-reimbursable