ServiceNow

• Collaborating with commonwealth personnel with the ITSM bureau
• Design, develop, and implement ServiceNow applications and integrations
• Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB
• Develop and maintain custom applications/modules using ServiceNow Studio
• Create workflows, business rules, client scripts, UI policies/actions, and automated tasks
• Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server
• Collaborate with Business Analysts and stakeholders to gather and clarify requirements
• Develop reports, dashboards, and performance analytics widgets
• Perform code reviews, unit testing, and maintain code quality and security
• Maintain documentation on configurations, customizations, and system architecture
• Participate in Agile/Scrum development cycles and sprints

ServiceNow Developer

Senior People Systems Analyst – ServiceNow

ServiceNow-Nuvolo Implementation Specialist

Program Manager 3, ServiceNow Implementation

Senior ServiceNow IRM/GRC Developer/Administrator