IT Support

• Develop, publish, and maintain enterprise reference architectures and standards.
• Lead modernization planning for transitioning legacy systems to cloud-native or hybrid architectures.
• Architect and oversee integrations with enterprise platforms such as Salesforce, Appian, and Azure.
• Design secure, scalable cloud solutions aligned with Commonwealth security frameworks, federal regulations, and industry best practices.
• Collaborate with agency stakeholders to ensure architecture aligns with business goals and citizen engagement needs.
• Provide technical guidance and solution oversight to development teams and project managers.
• Define and promote data interoperability strategies across multiple systems while ensuring compliance with record retention and protection policies.
• Research and recommend emerging technologies to improve service delivery, reporting, and efficiency.
• Maintain comprehensive documentation, roadmaps, and architectural standards.
• Bridge the gap between technical and non-technical stakeholders by communicating complex technical strategies in a comprehensible manner.
• Support architecture governance by reviewing and validating solution architectures, ensuring compliance with enterprise policies and guiding technology decision-making.
• Develop business capability models and ensure roadmaps align with strategic goals, regulatory mandates, and citizen service objectives.
• Collaborate across business, data, application, and technical domains to deliver holistic solutions that integrate seamlessly across the enterprise.
• Influence without direct authority, serving as a trusted advisor to IT leadership, business partners, and project teams.

Enterprise Architect

Payer Audit Manager

IT Support Specialist – MSP

Threat Emulation and Exploit Engineer

Helpdesk Technician II

Helpdesk Analyst II